First and foremost, Tiki Tiki Reptiles is committed to customer satisfaction; if you are not happy we are not happy. Because of this we offer lifetime customer support on all questions related to our animals and supplies.  If you have any questions, please feel free to contact us.

We guarantee that all of our products will arrive to you free of defect and in proper working order.  If you receive a damaged product please contact us immediately. We are not responsible for damages incurred during shipping, however, all supplies are sent with insurance for your protection.  If you believe your product to be defective contact us and we will attempt to resolve the issue.  If the item is found to be truly defective we will replace that item free of charge!  However, you must return the item to us which you are responsible for shipping.

All of our Captive Bread animals come with a full 7 day health guarantee! If they don’t look as good as you had hoped, if they won’t open an eye or you simply don’t like the way they look at you then just return the animal to us and we will replace it, or give you a credit towards your next purchase!  Should the unfortunate event of an animal arriving dead (DOA) or dying within the first 7 days you must save the animal and contact us immediately for further instructions.  All animals are sent UPS, FedEx, or DHL Overnight Air in order to prevent any DOA’s.  It is REQUIRED that someone be at the delivery site to sign for the animal; if not your warrantee is voided.  Please contact us to coordinate shipping; live items are only sent Monday, Tuesday and Wednesday.  We will use appropriate heat or cold packs when shipping, however, if temperatures are deemed too extreme we reserve the right to hold shipment or revoke our warrantee if you want the animal sent against our recommendation.

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